Measuring the immeasurable

The most difficult thing to do is to record things, which you cannot count - such as the impact of your project on the shy unemployed volunteer whose outlook changes dramatically, and who acquires new skills or the confidence to take up a training course. However, do not depend on remembering these changes - keep a log of significant developments or progress files on the people who work on the project. It is hard work, but it can be powerful ammunition when you want to attract funding next year.